Opinat, leaders in the health sector

In health care we are experiencing a change in the relationship with users and patients. Now they are more demanding, they are better informed and if they can, they select whom to entrust their health to.

Our goals

Manage and improve the reputation of our clients, based on the loyalty and recommendations of their patients and users.

Consolidating a stable, lasting, and satisfactory relationship based on closeness and mutual trust. We want to be your patient experience provider.

That will listen to the evaluations and comments of your patients and users.
That will understand what they really care about and value.
That will take action so that they feel satisfied, listened to, and well cared for.

The customer experience in the health sector.

Health care companies are created to offer value and provide solutions to their customers’ health problems. But we often forget that “value” is not an element that’s objective, clear, or measurable.

Value is an emotional interpretation of how clients feel when they are cared for in your hospital or practice; its most accurate assessment is based on the client's experience.

The customer experience affects any business model, since the emotional part of any transaction defines how we have made the customer feel—if they become loyal to us, recommend us, ignore us, or worse: criticize us.

It’s essential to be familiar with the experience of our clients, and at Opinat we know how to do it in an agile, efficient way, and by interacting with them.


Authentic specialists in the health sector.

We are leaders in the sector, with more than 250 health centers connected to our NPS© system.

Hospitals, clinics, health centers or consultations are unlike any other company. They tend to people who put their health in their hands and who therefore require sensitive treatment adapted to the circumstances.

At Opinat we have been measuring experience across the entire “patient corridor” for 15 years. Knowing who to ask, when, how, and above all, not being invasive are the keys to the success of an NPS project in the health sector.

Hospitals do not sell services or products, they take care of people. Putting people at the center of health care activity is essential for continuous improvement.

Health sector benchmarking

We are the only ones to be able to offer high quality benchmarking on the health sector. With more than 2 million surveys based on the NPS system, we have high value information on the patient's experience, being able to segment on criteria such as type of care, payor mix, medical specialties or dispersion of the reasons for satisfaction or dissatisfaction.


More information:

Santiago Raventós
Health Sector Leader
+34 609 162 576
sraventos@opinat.com


Opinat & NPSense

Consulting, Training, Voice of the customer Listening, Implementation and Specialized Software in Net Promoter® System.