Listen to your team and prevent turnover
Implement a continuous listening system that ensures anonymity and improves your team's daily experience with real-time data.
Anonymity and trust
Ensures honest responses and masks sensitive data so your team can express opinions freely, fully complying with internal Compliance regulations.
Easy implementation
Forget about IT-dependent implementations. Use our 100% Cloud, intuitive environment, ready to launch multi-channel surveys in minutes.
Data that drives culture
Visualize the work environment through fully customized dashboards with AI analysis and generate reports to improve decision-making.
Instantly identify what holds back your talent and react
Receive a clear diagnosis of your teams' experience in real time.
Key teams
HR and People Operations
To detect flight risks, align corporate culture, and prioritize initiatives.
Managers and Area Leaders
To give them direct visibility into their own teams’ motivation and daily roadblocks.
Operations (Multi-site / Shifts)
To stay in touch with the front line in retail, logistics, or industrial plants.
Key moments of action
eNPS and Climate
Measure overall sentiment and engagement with recurring, confidential surveys.
Onboarding
Detect frustrations or lack of tools in the first 90 days to prevent early attrition.
Leadership Evaluation
Measure the support and quality of feedback employees receive from their direct managers.
Exits (Offboarding)
Identify the real causes of turnover to apply preventive measures to the rest of the workforce.
The impact of acting on your team's experience
Stop relying on scattered intuitions and gain a clear vision by department, site, or key employee moment.
Increase retention
Quickly identify what factors demotivate your workforce and prioritize HR initiatives that truly improve their daily lives and prevent talent drain.
Align HR with Managers
Provide each team leader with direct visibility into their area's climate, creating shared responsibilities and real follow-up on improvements.
Improve operational experience
Detect specific frictions in work tools, internal processes, or shift coordination that frustrate your operational teams.
Standardize at scale
Ensure a solid and consistent corporate culture, whether you have 50 or 5,000 employees, measuring with the same precision across different sites, countries, and departments.
From your first question to the first improvement in weeks
We guide you step-by-step to deploy a continuous listening system that doesn't overload your department.
You define what to measure and when, according to your corporate reality: onboarding surveys, quarterly climate pulses, or exit processes.
Launch surveys through appropriate channels and achieve high participation with multi-channel technology and guaranteed anonymity.
We transform feedback into easy-to-interpret dashboards. Our Artificial Intelligence automatically analyzes open comments to categorize themes and sentiments, saving you hours of reading.
The technological engine of your Employee Experience strategy.
An intuitive solution that empowers your team leaders and provides full visibility to management, without overloading Human Resources with operational work.
Features
Dashboard
Dashboards and AI to monitor experience
In enterprise environments, Opinat helps centralize feedback from multiple centers, units, or teams into customized dashboards, with AI-assisted analytics to detect risks, patterns, and opportunities before they escalate.
Dashboards tailored to your reality
You don't work with generic reports. Opinat develops dashboards focused on the indicators, segments, centers, and processes that truly matter to your organization.
Analysis by theme or driver
Opinat automatically analyzes the different experience drivers and detects the sentiment associated with each. This allows understanding what is driving positive or negative experiences.
Sentiment analysis beyond the score
AI helps interpret the real tone behind each comment. This way, you don't just see a score, but also the emotional charge and direction of the feedback.
Summarized and prioritized comments
Word clouds, comment exploration, and AI-generated summaries help transform large volumes of text into clear insights that are easier to share with teams and management.
With this layer of intelligence, the experience moves beyond "a lot of data" and becomes a tool for reading, prioritization, and decision-making.
Close the loop: transform feedback into action and retention
Measuring experience is useless if you don't act in time. Our CX ticketing tool allows you to automate responses, standardize processes, and regain the trust of your detractor customers before the problem escalates.
Retain and recover every customer
Behind every survey is a person waiting to be heard. Act proactively to resolve a bad experience and reverse the situation, or interact with your promoters to thank them for their trust and turn them into brand ambassadors.
Automation of responses and alerts
Save time by eliminating manual management. Configure business rules for the platform to send automatic emails or trigger immediate alerts to responsible parties based on the score received, the evaluated center, or the type of complaint.
Standardization of CX protocols
Ensure operational excellence across your entire network. Define clear guides and workflows so that any member of your team knows exactly what steps to follow in the event of a critical incident or a compliment, guaranteeing a 100% consistent brand response.
Full traceability in a single ticket
Say goodbye to lost emails and fragmented information. The entire customer history, survey results, and internal team comments are recorded on a single screen, providing a visual and complete context to any agent.
Agile escalation and cross-area collaboration
Break down departmental silos to solve problems faster. If a front-line agent cannot resolve a case, they can refer or escalate the ticket to the store manager, quality department, or a technical profile with a single click and without losing the history.
Resolve your HR team's doubts
How do you guarantee anonymity and confidentiality?
The system receives information to send the survey, but once the employee has responded, only the responses are received, and no other data. This ensures GDPR compliance and encourages sincerity in the responses obtained.
Does it integrate with our current HR software?
Yes. We easily connect with your current systems via APIs. This allows you to keep your database and organizational chart updated.
Why is AI important in our Employee Experience program?
Because numbers tell you what's happening, but comments tell you why. Our AI processes all that unstructured feedback to reveal hidden trends and alert you to the issues that truly concern your workforce.
How do we manage permissions for managers?
Through granular access. You can configure the platform so that a team leader only accesses their area's dashboards, while the People team and General Management maintain a global view of the entire company.
How much IT time is needed for deployment?
Practically none. As a 100% Cloud solution, our Customer Success team guides you through the configuration. You can have your first active listening program up and running in weeks, without blocking your technical department.
HR and managers aligned, faster improvements
Caring for families is key in a sector like funeral services. Accompanying them excellently during a particularly sensitive time, such as the loss of a loved one, is our main objective. Therefore, having the ability to listen to families is a value that helps us guide this accompaniment and service excellence.
Laia Herrera
Director of Marketing at Áltima Funeral Services
The implementation of this platform has allowed us to launch surveys centrally across all our centers and, above all, to listen more closely to our patients’ opinions. For us, this is fundamental: understanding their real experience and being able to act quickly on any incident to minimize its impact. Furthermore, thanks to automatic monthly reports, all areas of Dexeus Mujer work aligned towards the same goal: continuing to offer the quality and personalized attention that have always characterized us.
Carol Rodríguez
Patient Experience Director at Dexeus Mujer
Managing customer experience with a single campaign for multiple centers across Spain seemed like a challenge, but the platform has given us absolute control. Thanks to customized dashboards and territorial heatmaps, we instantly see what’s happening in each location. But what’s most interesting for us is that we can now measure the quality of the relationship between our employees and customers in detail. This has allowed us to create an objective evaluation system, helping us recognize, reward, and promote internal talent based on real satisfaction data.
Iulia Rauta
Operations Manager at Click Rent
We came from a very consolidated tool with very specific needs, so the challenge was to maintain consistency without sacrificing improvement. With Opinat, we have been able to adapt the solution, trying to improve certain points to meet our expectations, thanks to a custom development that fits what we expected. Moreover, the support has been key: having a single point of contact who knows the project from beginning to end has allowed us to evolve our surveys and continuously improve the quality of the information we collect.
Pedro Monsalve Moreno
Product Operations Lead at WALLBOX
