Connect Opinat with your systems via our API
We know that every company has a unique data architecture. That’s why we provide your technical team with a robust and well-documented API. We give you the necessary tools and support so your developers can integrate survey loading and results extraction as your operations require.
Designed to fit into your tech stack
Our open technology allows your developers to build custom integrations to send data for surveying or retrieve processed feedback into your core systems.
CRM
Your team can use our API to extract experience results and directly integrate them into your CRM records. This way, your sales team will have all the context before taking action.
Salesforce
Dynamics 365
HubSpot
Zoho CRM
Business Intelligence
Enable your analysts to massively extract results from completed surveys to integrate them into your corporate dashboards (Power BI, Tableau, Qlik) and cross-reference them with your financial and operational KPIs.
Power BI
Tableau
Looker
Qlik
ERP and core systems
Program your systems to communicate with Opinat and send survey requests at the exact moment: after an invoice, service activation, or ticket closure.
SAP
Oracle
NetSuite
Proprietary systems
Contact Centers
Develop integrations with your switchboard or omnichannel software so that, upon completion of a call or interaction, your system instructs Opinat to send a service evaluation questionnaire.
Genesys
Five9
Twilio
NICE
Build bidirectional flows with your platform
We provide your developers with the necessary endpoints to create a feedback loop that adapts to your company's business logic.
Automated survey loading
Your system notifies us via the API to trigger surveys for key events.
Results retrieval
Your team extracts processed ratings and comments from Opinat to feed your internal databases.
Total control over actions
By bringing data into your systems, you can program your own alerts, flag vulnerable customers, or update key fields in your tools.
Technical support
We provide your IT team with documentation and support from our specialists to facilitate integration development.
Integrating does not mean exposing your data
We know that connecting your core systems via API is a critical decision. That's why we secure the platform, ensuring that all operations comply with the most demanding market standards.
End-to-end encryption
Your information never travels unprotected. All communication between your systems and our platform, as well as storage, is carried out under secure and updated encryption protocols.
Granular access controls
Protect your information by limiting who can see or modify what. We configure specific roles and permissions so that each user or integration accesses strictly what is necessary.
Cloud Infrastructure (AWS)
Your data is stored in European data centers (Amazon Web Services) with the highest guarantees of availability and physical protection.
GDPR and regulatory compliance
We process data in accordance with GDPR and applicable sectoral regulations, backed by international certifications.
