Boost customer satisfaction at every branch
The mobility model has changed. Users no longer want to own a car; they want impeccable, uninterrupted service.
Differentiating yourself through operational agility and support at critical moments is your greatest challenge today. With OPINAT you will be able to:
Measure and detect friction
Standardize your network of centers
Monitor delivery KPIs
Manage customer loyalty
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Master the key points where your reputation is at stake
In the leasing and renting sector, the promise is peace of mind. Poor delivery sinks the perception of value. Use our technology to evaluate your operational agility and the quality of your associated providers.
Clarity in contracting
Vehicle delivery experience
Agility in maintenance and workshop networks
Claims management and assistance
Flexibility in renewals
Diagnose all pain points in your customer journey
Implement a measurement plan that accompanies the user throughout their entire contract. Automate surveys by connecting your ERP to measure exactly when an important milestone occurs.
Renting companies that already trust us
The choice of those who prioritize agility and driver peace of mind above all else. These companies have transformed the user experience into their greatest competitive advantage, trusting Opinat to audit their centers, streamline deliveries, and ensure frictionless contract renewals.
Managing the customer experience with a single campaign for multiple centers across Spain seemed like a challenge, but the platform has given us absolute control. Thanks to personalized dashboards and territorial heat maps, we can instantly see what is happening at each location. But the most interesting thing for us is that we can now measure the quality of the relationship between our employees and customers in detail. This has allowed us to create an objective evaluation system, helping us to recognize, reward, and promote internal talent based on real satisfaction data.
Iulia Rauta
Operations Manager
