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ALL-IN-ONE PLATFORM

Three ways to measure experience
One single system to take action

Whether your focus is on building loyalty among corporate accounts (B2B), satisfying the end consumer (B2C), or retaining your company’s talent (EX), it makes no difference. Discover how to adapt our technology to your business model to obtain real-time analytics and improve continuous listening.

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B2C CUSTOMER EXPERIENCE

Listen to thousands of consumers and use their opinions to continuously improve

In the market, loyalty is earned in micro-moments. Capture the voice of thousands of shoppers in real time, recover detractors instantly, and turn large volumes of feedback into strategic decisions to scale your sales.

  • Capture customer feedback at the very moment of truth.
  • Let our AI categorize thousands of open comments, giving you clear consumer trends.
  • Trigger automatic alerts to the responsible teams in the event of a serious complaint, to save the relationship before it escalates.
Discover the B2C solution

B2B ENTERPRISE EXPERIENCE

Protect your corporate accounts and secure renewals

In the B2B environment, losing a customer means losing revenue volume. Stay ahead of churn with a listening program tailored to the complexity of your business: long sales cycles, shared decision-making, and multiple stakeholders.

  • 100% cloud platform with API integrations to automate survey sends.
  • Customizable designs and multichannel sending to obtain the highest number of responses.
  • Custom reports with PBI and proprietary tools to obtain feedback in the most convenient way.
Discover the B2B solution

EX / EMPLOYEE EXPERIENCE

Build loyalty among your talent and connect their motivation with corporate results

Your team’s engagement directly impacts the company’s profitability. Listen to your employees continuously, identify sources of demotivation before they leave the company, and demonstrate how a happy team creates more loyal customers.

  • Launch periodic, automated eNPS® surveys to measure engagement levels without overwhelming your team.
  • Analyze segmented results to implement specific actions that reduce turnover.
  • Create specific roles so each area can view only the areas that affect them.
Discover the EX solution (eNPS®)

We listen too

Collaboration stories, with their challenges and achievements

Understanding the patient experience across all hospital processes is key to improving our quality of care. By listening to and addressing their opinions, we discovered what they value most, but also where we need to improve.

Nuria Diaz Avedaño

Director of the Patient Information and Care Service at QuirónSalud

Through the NPS® methodology and Opinat’s software, we have managed to integrate the voice of the customer within the organization, thereby improving the user experience through improvements made based on their feedback.

Miguel Brotóns

Corporate Director of Purchasing and Quality at Grupo ASV

NPS® enables OK Mobility to understand our customers’ opinions, not only during the booking process, but also regarding the service at each of our locations. This way, we can anticipate potential reasons for dissatisfaction.

Emilia Martin

Customer Experience at OK Mobility

Through Opinat’s system, we can measure all interaction points where we have contact with our policyholders, ensuring at all times that the service received continues to meet the highest quality standards.

Patricia Jiménez

AVP, Cluster Head of Marketing and EMEA Customer Engagement and Loyalty at MetLife