Build customer loyalty at every physical and digital interaction
Banking has changed. Customers demand digital immediacy, but also transparency and proximity when they need complex advice.
Detecting operational friction between the app and the branch is your greatest challenge.
With OPINAT you can:
Measure omnichannel channels
Standardize account manager service
Monitor network KPIs
Manage reputation
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Master the key moments of financial trust
In finance, trust takes years to earn and a second to lose. Use our technology to obtain a precise snapshot of your branch network and digital channels, evaluating your institution’s commercial health with reliable data.
Digital channel usability (App/Web)
Wait and resolution times
Personal account manager treatment and proactivity
Clarity in terms and fees
Brand reputation
Specialists in active customer listening
We measure customer experience in real time, from account opening to mortgage signing, connecting our platform with your CRM so you can listen on the right channel.
Financial institutions leading customer experience
The choice of those who prioritize trust and transparency above all else. From large banking groups to fast-growing fintech firms. These institutions have transformed the voice of the customer into an engine of loyalty and profitability, trusting Opinat to audit and elevate their service standards both in their branch network and digital channels.
Thanks to your support, NPS becomes a fundamental metric for understanding our customers’ experience at the different moments they interact with the bank. Additionally, the flexibility of the tool allows us to address new surveys or modify existing ones quickly and effectively, which is essential for us given our growth and creation of new products
Banco Mediolanum
