Find out what is happening in your business before the customer leaves
Policyholders today are more demanding and less loyal than ever. An agile onboarding process does not compensate for poor claims management.
Guaranteeing quality in both your direct channels and your network of brokers and repairers is your greatest challenge. With OPINAT you will be able to:
Measure service levels
Monitor your providers
Monitor resolution KPIs
Manage retention
Keep reading for more information
Master the key points where
policy renewal is won
Clarity of coverage
Agility in filing claims
Professionalism of adjusters and repairers
Resolution times
Customer service and brokerage.
Analyze all touchpoints with your customers and providers
We know that measuring in insurance involves auditing third parties to know what service they are offering on behalf of the insurer. We design multichannel experience maps to capture feedback at the most critical moments.
Insurers that already trust us
The choice of those who prioritize response agility at the moment of truth above all else. These brands have transformed claims management and customer service into a retention engine, relying on Opinat to audit their network of adjusters and repairers, and to raise their service standards for every policy.
The platform has allowed us to measure the customer experience at key moments of the journey, helping us to identify areas for improvement accurately. Furthermore, thanks to the possibility of launching surveys through different channels, we have managed to collect more complete and representative feedback. All of this is integrated into a system where continuous satisfaction measurement, through NPS, becomes a solid foundation for company-level decision-making.
MetLife Spain and Portugal
