At Opinat we continue to strengthen our commitment to improving the patient experience. For this reason, we are pleased to announce our collaboration with Picker, one of the leading international organizations in research and measurement of the patient experience.

This alliance combines the best of both worlds: Picker’s expertise in designing validated surveys and patient-centric methodologies, together with Opinat’s technology, which allows feedback to be collected, analyzed and transformed into improvement actions in real time.

Picker, an international reference in patient experience

For nearly four decades, Picker has been working to understand what really matters to patients during their health care. Its methodology has contributed to the development of NHS national patient experience programmes and its questionnaires are used as a reference in numerous healthcare systems.

Her knowledge in the design of specific surveys for patients guarantees that the information collected is rigorous, comparable and really useful to improve the quality of care.

Opinat, technology to turn feedback into continuous improvement

Opinat provides the technological platform that allows these patient experience programs to be deployed in an agile and scalable way.

Our solution makes it easy to capture real-time feedback throughout the patient journey, automatically analyze information, and generate alerts and reports that help teams act quickly where they can make the most impact.

In this way, healthcare organizations not only know the opinion of their patients, but can also turn that information into decisions that improve the quality of care and the experience of people.

A shared goal

This collaboration stems from a common vision: better healthcare starts with listening to the patient.

The combination of Picker’s methodological knowledge with Opinat’s technology will allow hospitals and healthcare organizations to have more robust experience programs, with reliable and actionable information that contributes to delivering increasingly people-centric care.